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FAQ page title text
RottiWeiller, cute puggie

THE MOST COMMON QUESTIONS

For complete and detailed information,  please see our Store Policy page.

 

Do you have Gift Cards?

We do have Gift Cards. Click here.

What is your return policy?

See Store Policy on Returns & Refunds

 

What if I think my purchase is a fake?

You can shop at luxe.rethreads with confidence. 

See Store Policy

What are your shipping and delivery options?

We ship within the US only.

We ship all orders to a United States address via USPS.

See Shipping & Handling

 

What are my payment options?

We accept the following forms of payment:

Visa

American Express

MasterCard

PayPal

Afterpay

Apple Pay

Venmo

Google Pay

 

Do items come with original packaging and paperwork?

Some of our items come with original tags, boxes, dust bags and authenticity cards. When these are available, they will be mentioned in the item description.

Should there be no authenticity card accompanying the bag, here is a list of brands that will come with a certificate of authentication from one of our reputable authentication companies: Balenciaga, Bottega Veneta, Chanel, Dior, Fendi, Ferragamo, Goyard, Gucci, Hermes, Louis Vuitton, Prada, Stella McCartney

How do I make changes to the shipping address on my order?

Updates can be made to your account address book; however, once an order has shipped, you are unable to change the shipping address on the order. Please contact us at contact@luxerethreads.com should you have further questions.

 

What are your Condition Standards?

Items must be clean and wearable. We inspect each item carefully to guarantee quality, authenticity and condition. Each accepted item is categorized as Pristine, Excellent, Very Good, Good or Fair.

 

Pristine: Items show no signs of being worn and include tags.

 

Excellent: In Like New condition with no major noticeable wear.

 

Very Good: Items show minor signs of wear. Our Handbags, Wallets and Mini Purses may show wear such as lightly worn corners, light scratches and interior wear.

 

Good: Items show moderate signs of wear. Handbags, wallets and mini purses may show wear such as worn corners, moderate scratches and interior wear.

 

Fair: Handbags, wallets and mini purses show signs of heavy wear such as severely worn corners, significant scratches or interior wear.

NOTE: Vintage pieces can be anywhere from 20 to 80 years old. They show signs of wear because they have been loved and used. This is normal and it's what gives vintage its character. Please don't expect a new and flawless condition...that's not vintage.

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